View tickets

When a user selects a specific ticket from the Tickets table, they're brought to a detailed view that offers a closer look at the individual ticket and its various attributes. This detailed view is designed for both users and support agents to gain a complete understanding of the ticket's content and status.

Here's what each part of the detailed view includes:

Title: This is a recapitulation of the issue at hand. For instance, "I have an issue in billing." immediately clarifies the nature of the problem.
Timestamp: The date and time when the ticket was created are displayed here, establishing a timeline for the ticket's lifespan.
Description: This section elaborates on the issue, providing specifics that can guide the support agent. For example, "when I am creating a bill, it shows some error" indicates a problem within the billing process.
Reportee Type: The role of the individual who has reported the issue is specified, such as "Super Admin," which might indicate their level of access or the criticality of their problems.
Reportee Name: The name or identifier of the individual who submitted the ticket, "AllRide Demo," serves as a reference for the support agent to know who they will be communicating with.
Priority Level: This label, such as "Planned," indicates how urgent the ticket is and how soon it should be addressed.
Status: The current phase of the ticket, "New" in this case, shows that it has not yet been acted upon and is awaiting resolution.

Additionally, there are options for further action:

Edit: This button allows users or agents to modify the ticket details if there's more information to add or if any of the existing information changes.
Resolve Ticket: This is an action button for the support agent, which they can use to change the ticket's status to "Resolved" once the issue has been addressed satisfactorily.