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Tickets

The list provides a snapshot of all current tickets, with each row representing an individual ticket. Here's what each column represents:

  • Title: The main issue or topic of the ticket, serving as an identifier for quick reference.

  • Raised by: The person or entity who has created or reported the ticket, providing a point of contact.

  • Assigned on: The date and time when the ticket was recorded in the system, which helps in monitoring response time and managing the workload.

  • Trip: If applicable, this column links the ticket to a specific trip, which is essential for resolving travel-related queries.

  • Reportee Type: This indicates the role of the person who raised the ticket, such as a customer, driver, or operator, providing insight into the source of the ticket.

  • Assigned Agent: This shows which member of the support team is responsible for the ticket, allowing for accountability and follow-up.

  • Priority: This denotes the urgency of the ticket (Planned, High, Medium, Low), ensuring that the most critical issues are addressed first.

  • Status: Reflects the current state of the ticket (e.g., New, In Progress, Resolved), giving a clear indication of how the ticket is being managed.

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