Add ticket

The "Add New Ticket" feature within the Customer Support Module is an integral part of managing customer queries and issues. Here is an overview of each step involved in raising a new ticket:

• Title: The title is essentially the headline of the ticket. It gives support staff a quick understanding of the issue and helps in categorizing the ticket correctly.
• Description: This textbox is where the user details the specific issue or request. A thorough description can significantly expedite the resolution process by providing support staff with all the information they need upfront.
• Attachment: If the issue is complex or requires visual evidence, the attachment feature is invaluable. Users can upload screenshots, documents, logs, or other relevant files that provide additional context to their issue.
• Assign Agent: Here, the system admin or the user can select a particular agent to handle the issue. This step may be automated in some systems or manually selected in others.
• Priority Level: This dropdown allows the user or the admin to set how urgent the ticket is. The priority level helps the support team tackle the most critical issues first.
• Support Category: By categorizing the ticket, it ensures that it goes to the appropriate department or specialist team that is best equipped to handle the situation.
• Reportee: The user inputs their email address here, which will be used for all further communication regarding the ticket. It’s a key piece of information for the support staff to reach back out to the user.