View tickets
When a user selects a specific ticket from the Tickets table, they're brought to a detailed view that offers a closer look at the individual ticket and its various attributes. This detailed view is designed for both users and support agents to gain a complete understanding of the ticket's content and status.
Here's what each part of the detailed view includes:
- Title: This is a recapitulation of the issue at hand. For instance, "I have an issue in billing." immediately clarifies the nature of the problem.
- Timestamp: The date and time when the ticket was created are displayed here, establishing a timeline for the ticket's lifespan.
- Description: This section elaborates on the issue, providing specifics that can guide the support agent. For example, "when I am creating a bill, it shows some error" indicates a problem within the billing process.
- Reportee Type: The role of the individual who has reported the issue is specified, such as "Super Admin," which might indicate their level of access or the criticality of their problems.
- Reportee Name: The name or identifier of the individual who submitted the ticket, "AllRide Demo," serves as a reference for the support agent to know who they will be communicating with.
- Priority Level: This label, such as "Planned," indicates how urgent the ticket is and how soon it should be addressed.
- Status: The current phase of the ticket, "New" in this case, shows that it has not yet been acted upon and is awaiting resolution.
Additionally, there are options for further action:
