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Workflow

Let's expand on each part of the booking process for a cab transport service using a dispatch panel. This will help clarify the workflow for someone new, such as a client purchasing the dispatch system for their business.

System Initialization

  1. Driver Addition:

    • Purpose: To populate the system with a list of all available drivers who will take rides.

    • Details Added: Each driver’s profile includes name, contact information, license details, and other relevant operational information. More on driver addition.

  2. Vehicle Listing:

    • Add Vehicle Types:

      • Purpose: To categorize the fleet according to types like sedans, SUVs, buses, etc., tailored to different customer needs and service offerings.

      • Guide: For a detailed guide on how to add vehicle types, see Adding Vehicle Types.

    • List Vehicles:

      • Details Added: Post-defining vehicle types, each vehicle is added under its respective category with details such as model, registration, features, and availability status.

      • Procedure: For a full listing process, refer to Listing Vehicles.

Booking Process

  1. Reservation Creation:

    • Via Phone:

      • Procedure: Customers call the dispatch center, and the admin manually inputs the reservation details based on the conversation.

      • Manual Entry Guide: Check out Reservation Creation.

    • Via App:

      • Procedure: Customers use the app to directly input their journey details, which automates the reservation process.

      • App Usage: For app-specific instructions, visit the App Reservation Guide.

  2. Reservation Details:

    • Information Captured: Includes details like pick-up and drop-off locations, vehicle type preference, pick-up time, and any special requirements (e.g., child seats).

    • Details: For more on what details to capture, see Reservation Details.

Conversion of reservations to trip

  1. Assign Resources:

    • Procedure: The admin assigns a suitable driver and vehicle that match the customer's specified needs, ensuring readiness for the journey.

    • Assignment Guide: Learn more about resource assignment at Assigning Resources.

  2. Publish Trip:

    • Outcome: The trip details are published on the dispatch system, making them accessible to the assigned driver through their driver app.

    • Publishing Guide: For publication procedures, check How to Publish a Trip.

Driver interaction

  1. Driver Must Be Online:

    • Requirement: Drivers must be online in their driver app to receive and accept trip details, ensuring real-time responsiveness.

    • Online Guide: For system requirements, see Driver Online Status.

  2. Accept Trip:

    • Action: The driver views and accepts the trip, confirming readiness.

    • Acceptance Procedure: Detailed steps are available at Accepting a Trip.

  3. Start Trip:

    • Procedure: The driver starts the trip upon reaching the pick-up location, activating necessary features like GPS tracking.

  4. End Trip:

    • Finalization: The driver marks the trip as complete at the destination, updating the dispatch system and triggering billing processes.

    • Trip Management: For a complete guide, visit Trip Start to End.

Visual flowchart

A flowchart representing this process would clearly outline the following:

  • The initialization steps of adding drivers and vehicle types, followed by the detailed listing of individual vehicles.

  • The dual pathways for booking (phone and app) capture essential reservation details.

  • The process for converting a reservation into a trip, including resource assignments.

  • The detailed driver interaction steps, highlight the requirement for the driver to be online to accept and manage trips.

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