View contacts

The primary view under the Contacts tab shows a table listing customer names, their cities, states/regions, average ratings, and the total number of bookings.

• Name: Customer's full name.
• City: Customer's city of residence or operation.
• State/Region: State or region where the customer is located.
• Average Rating: Reflects the customer's average rating, typically from service feedback.
• No. of Bookings: Indicates the frequency of the customer's bookings.

Detailed Contact View

Clicking on a customer record provides a detailed view and offers the following sections:

Profile Information

• Avatar: A profile image of the contact for visual identification.
• Email: The contact's email address, used for sending communication and notifications.
• Phone: The primary phone number for reaching the contact.
• Alternate Phone: A secondary phone number for the contact, if available.
• Operator: The specific operator or service provider the contact is associated with, if applicable.
• Address: The physical address of the contact, which includes street, city, and country details.

PassengerCustomer Engagement and Feedback (not visible in this entry)

This section would typically include metrics and information related to the contact’s engagement, such as the number of reviews they have left, any support tickets they have opened, their average rating, and the total number of reservations they have made.

Passenger IdentificationStatus and License Details (not directly requested but part of the Contact Profile)

• Status: Indicates whether the contact's account is active or inactive.
• Verification ID: A field for the contact's identification document number.
• License No.: The unique number of the contact’s driving license, if applicable.
• License Class: The category of the driving license held by the contact.
• License Image: A digital copy of the contact’s driving license.
• License Expiry Date: The date on which the contact’s driving license is due to expire.

Reservation History

 Lists the customer's booking records and status.

Users can edit contact details or delete the customer profile if needed.

Analytics

(Currently under development) This section will provide analytical tools for customer data assessment, helping to understand customer behaviourbehavior and preferences.